Shipping Policy

Shipping Policy – Zuken London

At Zuken London, we work to ensure fast, tracked and reliable delivery for all our customers across the United Kingdom. All orders are prepared within 0 to 3 business days after payment confirmation. Once dispatched, your parcel is handled by our trusted delivery partners and enters the standard shipping process.

Delivery Times

Delivery times within the United Kingdom generally range from 2 to 7 business days, depending on the destination and the courier’s workload.
During peak periods, delivery times may vary slightly.

When your parcel is dispatched, you will automatically receive a tracking number by email. You can follow the progress of your delivery at any time using the link provided.

Shipping Costs

Zuken London offers free delivery on all orders across the United Kingdom.
No additional shipping fees are applied.

If an exception applies during a specific promotion, it will be clearly displayed on the product page before checkout.

Please ensure your delivery address is entered correctly when placing your order.
If an incorrect address is provided by the customer, Zuken London cannot be held responsible for delays or failed deliveries.

Delayed or Lost Parcels

If your parcel appears to be delayed, we recommend checking the tracking information first and then contacting our customer support team if needed.

In the event of a confirmed loss by the courier, we will offer either a replacement shipment or a refund, according to your preference.

Customer Support

For any questions regarding shipping or delivery, our team is available at:
support@zukenlondon.com

Customer Service Hours (UK):
Monday to Friday: 9:00 – 18:00
Saturday: 10:00 – 16:00

Postal Address:
Zuken London
221 Baker Street
London, NW1 6XE
United Kingdom